Terms of Use and Privacy Policy

Infiniti Services (1up.co.in) along with its partner companies (Infiniti Services Website and Mobile App) recognizes the importance of maintaining your privacy. 1up.co.in is committed to maintain the confidentiality, integrity and security of all information of its users. This Privacy Policy describes how 1up.co.in collects and handles certain information it may collect and/or receive from you via the use of this Website. This Privacy Policy applies to current and former visitors to our Website. By visiting and/or using our website, you are accepting and consenting to the practices described in this Privacy Policy.Your consent will be stored in our system for record purpose.

By using or continuing to use the Website you agree to our use of your information (including sensitive personal information as defined under the Information Technology Act, applicable rules, notification etc.) in accordance with this Privacy Policy, as may be amended from time to time by the Website in its discretion.

We respect your privacy. You are advised to please read the Privacy Policy carefully. By accessing the services provided by 1up.co.in, you agree to the collection and use of your data by 1up.co.in and you are authorizing us & our associate partners to give you a call, SMS, IVR, & Whatsapp to offer you their services for the product you have opted for, imparting product knowledge, offering promotional offers running on website & offers offered by the associated third parties. You also authorize us to give you a call, SMS, IVR & WhatsApp from Infiniti Services & its associate partners for the above mentioned purposes, the consent also overrides your current TRAI registrations. By Pressing 1 on Infiniti Services IVR Calls for any product/services, you are giving us & associate partners your consent to reach you via call, SMS, IVR, Whatsapp & to check your eligibility to offer the best product as per your profile.

• We receive and store any information you enter on our App/Website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our services and features. We neither collect nor store your biometric information.
• We receive and store certain types of information whenever you interact with us. For example, we use "cookies" and we obtain certain types of information when your web browser accesses the Website or advertisements and other content served by or on behalf of the Website on other websites. We may also receive/store information about your location and your mobile device, including a unique identifier for your device.
• We may also have one-time access to your camera, microphone, location, and mobile device and store such information only for the purpose of onboarding or KYC requirements of us or our Partner with your explicit consent, in accordance with the Digital Lending guidelines issued by RBI and as amended from time to time.
• We might receive information about you from other sources and add it to our account information.
• Whenever a user receives and complies with the OTP authentication request, the log reports of the session are retained by us until the account is not deactivated.

1up.co.in collects your information when you register for an account, when you use its products or services or visit its Website's pages. When you register with 1up.co.in, you are asked for your Full Name, Email address and Mobile Number. Once you register at the Website/App and sign in you are not anonymous to us. Also, you are asked for your contact number during registration and may be sent SMS, notifications about our services to your wireless device. Hence, by registering you authorize 1up.co.in (including its business partners and affiliates) to send texts and email alerts to you with your login details and any other service requirements, including promotional mails and SMS, even if you have registered yourself under DND or DNC or NCPR services. Your authorization shall be valid as long as your account is not deactivated.

• Assist our business partners in facilitating and delivering services to you, process your applications, communicate with you about products, services, and promotional offers.
• Respond to queries or requests submitted by you and resolve your grievances/issues/problems with any services supplied to you.
• Administer or otherwise carry out our obligations in relation to any agreement with our business partners.
• Send you information about special promotions or offers. We might also tell you about new features or products/services. These might be our own offers or products/services, or third-party offers or products/services with whom 1up.co.in has a tie-up.
• Use your information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.
• Use this information to improve our platform, prevent or detect fraud or abuses of our Website/App, and enable third parties to carry out technical, logistical, or other functions on our behalf. We may combine information we get from you with information about you we get from third parties.
• Send you notices, communications, and recommend services that might be of interest to you, update our records, and generally maintain your accounts with us, display content, and customer reviews.
• As otherwise provided in this Privacy Policy.

Some features of this Website or our Services will require you to furnish your personally identifiable information as provided by you under your account section on our Website.

You also agree and consent to us for collecting, storing, processing, transferring and sharing information (including sensitive personal information) related to you with third parties or service providers for the purposes as set out in this Privacy Policy.

Your consent for the application is valid for 12 months from the date of application. We may send your application to our partners for the required product during the consented period.

1up.co.in will not sell or rent or otherwise disclose your information for commercial purposes to anyone in a way that is contrary to the commitments made and/or other than as set forth in this Privacy Policy. Notwithstanding the foregoing, we may share your information to an affiliate and/or business partner. 1up.co.in may also share, sell, and/or transfer your personally identifiable information to any successor-in-interest as a result of a sale of any part of 1up.co.in business or upon the merger, reorganization, or consolidation of it with another entity on a basis that it is not the surviving entity. For the purposes of this paragraph, "affiliate" means any person, company, or 1up.co.in directly, or indirectly through one or more intermediaries, that controls, is controlled by or is under common control with 1up.co.in (The term "control," as used in the preceding sentence, shall mean with respect to any person, the possession, directly or indirectly, of the power, through the exercise of voting rights, contractual rights or otherwise, to direct or cause the direction of the management or policies of the controlled person. As used in this Privacy Policy, the term "Person" includes any natural person, corporation, partnership, limited liability company, trust, unincorporated association, or any other entity).

We limit the collection and use of your personal information. We may make anonymous or aggregate personal information and disclose such data only in a non-personally identifiable manner. Such information does not identify you individually. Access to your Account information and any other personally identifiable information is strictly restricted and used only in accordance with specific internal procedures, and for the purposes set out in this Privacy Policy, in order to operate, develop or improve our services. We may use third party service providers to enable providing you with our services and we require such third parties to maintain the confidentiality of the information we provide to them, under our contracts with them.

We may also share your information, without obtaining your prior written consent, with government agencies mandated under the law to obtain information for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences, or where disclosure is necessary for compliance of a legal obligation. You agree and consent for the Website to disclose your information, if so required, under applicable law.

There are a variety of products/services such as loans and credit cards offered by third Parties on the Website, such as lenders, banks, credit card issuers. If you choose to apply for these separate products or services, disclose information to these providers, then their use of your information is governed by their privacy policies in addition to the Privacy Policy of the Website. 1up.co.in is not responsible for their privacy policies. We encourage you to visit and read about the privacy notices and procedures adopted by these third parties/providers, when you apply for their products or services.

A cookie is a piece of data stored on the user's computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer harddrive for an extended period of time. Session ID cookies may be used by 1up.co.in to track user preferences while the user is visiting the website. They also help to minimize load times and save on server processing. Persistent cookies may be used by 1up.co.in to store whether, for example, you want your password remembered or not, and other information. Cookies used on the 1up.co.in website do not contain personally identifiable information.

Most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

However, because cookies allow you to take advantage of some of the Website essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you may not be able to use any Website products and services that require you to Sign in.

If you feel that we do not require the retention of your personal information or if you ask us to delete or remove your personal data where you think we do not have the right to process it we shall destroy or delete such Customer information. You may, at any time while availing of our Services or otherwise, withdraw the consent given earlier to us to collect and use your sensitive personal data or information by writing to us at unsubscribe@1up.co.in. However, in the case of you withdrawing such consent, 1up.co.in shall have the option to stop providing you the Services for which the information was sought. You will not be eligible for a refund of any fees paid for any service in such event and you agree that the Website shall not be liable to you for the same in any manner whatsoever.

Like most standard websites, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer to you, to improve marketing, analytics or site functionality.

1up.co.in understands that the confidentiality, integrity, and availability of your information are vital to our business operations and our own success. We employ appropriate technical and organizational security measures at all times to protect the information we collect from you. We use multiple electronic, procedural, and physical security measures to protect against unauthorized or unlawful use or alteration of information, and against any accidental loss, destruction, or damage to information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. Further, you are responsible for maintaining the confidentiality and security of your login id and password, and may not provide these credentials to any third party.

• It's important to note that the information we use about you helps us provide you with products, services, and experiences that benefit you. You have the ability to control how your non-personal information is collected and used online.
• You also have the ability to choose what personal information, including what sensitive personal information (i.e., your financial information) you provide to us. However, if you choose not to provide all of the information and data that is requested of you, we may not be able to provide you with the Services that you have subscribed to.
• You may, at any time while availing of our Services or otherwise, withdraw the consent given earlier to us to collect and use your sensitive personal data or information by writing to us at grievance@1up.co.in. However, in the case of you withdrawing such consent, 1up.co.in shall have the option to stop providing you the Services for which the information was sought. You will not be eligible for a refund of any fees paid for any service in such an event, and you agree that the Website shall not be liable to you for the same in any manner whatsoever.
• When you provide your contact details, we will use it to send you general notices or important news about your account, request your feedback or opinions, and provide updates on special deals and offers that might interest you.
• We believe you should be able to choose what kinds of information you receive via email/SMS. If you do not want to receive marketing materials by email/SMS, just indicate your preference on the contact information for your account or the 'opt-out' or unsubscribe link provided in our marketing emails, and you can also write to us at contactus@1up.co.in. Please note that it may take about 10 days to process your request. Please keep in mind that we will continue to notify you by email/SMS/via phone calls regarding your services with us, even after you have opted out.
• You can review the information that you have provided to us by logging into your account at the Website and correct or amend any personal information or sensitive personal data or information to ensure that the information or data you provided us is accurate and/or not deficient. 1up.co.in is not responsible for the authenticity of any personal information or sensitive personal data or information supplied to it by you or any third party.

We may use third-party advertising companies and/or ad agencies to serve ads when you visit our Website. These companies may use information (excluding your name, address, email address, or telephone number) about your visits to this Website in order to provide advertisements on this Website and other third party websites about goods and services that may be of interest to you.

We use third-party service providers to serve ads on our behalf across the internet and sometimes on this Website. They may collect anonymous information about your visits to Website, and your interaction with our products and services. They may also use information about your visits to this and other Websites for targeted advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major Websites. No personally identifiable information is collected or used in this process.